Billing & Collections Manager

We are looking for an experienced Billing & Collections Manager to join an insurance organization in Bridgewater, New Jersey, in a contract capacity with the potential for a permanent role.

About the role

This position will lead a distributed team supporting complex billing, credit, and cash application activities across multinational operations while strengthening consistency, controls, and service delivery. The role is well suited for a leader who can improve workflows, guide process design for new product offerings, and use reporting insights to enhance billing and collections performance. This role will be onsite in Bridgewater 4 days a week. Prior experience in the insurance industry is required.

Responsibilities

• Lead and develop a team of five analyst-level direct reports while providing direction to 7-9 offshore team members aligned to U.S. business hours.
• Oversee end-to-end commercial billing, collections, and cash receipts activities across multinational accounts within an insurance environment.
• Create and refine scalable billing and collections procedures to support the launch of new multinational products and services.
• Evaluate current workflows, identify efficiency opportunities, and implement automation solutions that reduce manual effort and improve accuracy.
• Review commercial credit matters and make informed approval decisions in line with company policies and risk guidelines.
• Establish performance metrics, monitor operational results, and use reporting tools such as Power BI to deliver actionable business insights.
• Partner with internal stakeholders to resolve billing discrepancies, accelerate collections, and improve customer account outcomes.
• Maintain strong operational controls and documentation to support compliance, consistency, and high-quality financial processing.

Requirements

• Experience leading commercial billing and collections functions, including responsibility for team management.
• Background in commercial credit, including evaluating accounts and approving credit decisions.
• Knowledge of insurance industry and broader commercial insurance operations.
• Experience managing multinational billing and cash receipt processes.
• Ability to lead both onshore and offshore teams in a fast-paced operational environment.
• Proficiency with Power BI and using data to monitor trends, performance, and process effectiveness.
• Strong process improvement skills, including designing workflows and introducing automation solutions.
• Willingness to work on-site in Bridgewater, New Jersey, four days per week.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.