Global Associate Program Manager
What this job involves
As the Meetings & Events Global Associate Program Manager, you will play a vital role on the Meetings & Events team within the Global Travel and Events program in service of the Amazon Global Real Estate and Facilities (GREF) client. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will work cross-functionally to execute on the implementation strategy that supports the operational infrastructure and service delivery effectiveness while taking responsibility for the execution of project implementations.
What sets JLL apart
We are a company that embraces more innovative ways of working and prioritizes opportunities to strengthen and advance your career. This position requires you to execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while creating playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards. We support each other's wellbeing and champion inclusivity and belonging across teams.
What your day-to-day will look like
- Execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while maintaining accountability for project success
- Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards and drive consistency across the global program
- Manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans
- Proactively analyze deadlines and competing priorities while creating prioritization plans to ensure objectives are met and stakeholder expectations are exceeded
- Anticipate resistance as a result of new or updated processes and analyze change impact for better utilization and adoption of SOPs, driving organizational effectiveness
- Lead simple to standard project and/or supplier implementations on behalf of the Meetings & Events team, ensuring seamless integration and operational readiness
- Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, supporting knowledge transfer and capability building
- Manage, train, and supervise coordinators, providing coaching, quality oversight, and performance management to support team development and success
- Assist with other related tasks as assigned, demonstrating flexibility and adaptability to evolving business needs.
Required Qualifications
- Three (3) to five (5) or more years of project management or meetings & events operations management experience with demonstrated ability to execute complex initiatives
- Three (3) to five (5) or more years implementing organizational initiatives with proven track record of delivering results on time and within scope
- Strong analytical and problem-solving skills with ability to assess challenges, develop solutions, and drive implementation
- Demonstrated ability to manage and prioritize multiple/competing projects and timelines while maintaining attention to detail and quality standards
- Strong communication skills, both verbal and written, with ability to engage effectively with diverse stakeholders at all organizational levels
- Working knowledge of organizational change management processes with understanding of adoption strategies and resistance mitigation techniques
- Experience creating process maps, playbooks, standard operating procedures, and journey maps that drive operational clarity and consistency
Preferred Qualifications
- Two (2) to four (4) year college degree or equivalent work experience demonstrating strong foundation in business, project management, or related fields
- Three (3) or more years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs)
- Third-party meeting management vendor/agency operations, consulting, and/or implementation experience providing perspective on best practices and industry standards
- Experience using waterfall, Six Sigma Yellow or Green Belt, Lean, or Agile implementation methodologies supporting structured project delivery
- Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation demonstrating formal project management expertise
- Experience managing direct reports with ability to coach, develop, and manage performance effectively
- Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent) that supports collaboration and tracking
- Experience communicating with all levels of stakeholders including senior leadership, demonstrating executive presence and influencing skills
- Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders in complex organizational environments
Location
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!