Global Account Manager

About the role

The Account Manager at Onit is a quota-bearing sales position responsible for retention, contract renewals, and cross-sell/up-sell into a portfolio of Onit customers. A critical requirement is building strong relationships (internally and externally), including key executives/decision-makers and other stakeholders. This role involves liaising with cross-functional internal teams including Product Management, Marketing, Engineering, Professional Services, and Customer Support to provide a best-in-class customer experience.

Key Responsibilities

• Primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Accountability for customer retention and subscription renewal process
• Conduct quarterly customer business reviews
• Manage customer issue escalation process, as required
• Partner with Marketing in the development of customer references, testimonials, and events
• Manage customer information in CRM, including contact/meeting history, usage information, account plans, and cross-sell/up-sell opportunities
• Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
• Participate in industry conferences, trade shows, and other opportunities for customer interaction

Required Skills

• 5+ years managing customer relationships or equivalent experience
• Highly motivated and disciplined self-starter with excellent oral and written communication skills
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels within an organization, including executive and C-level
• Able to deliver customer-focused solutions that drive increased customer satisfaction and revenue
• Able to thrive in a fast-paced, self-directed environment
• Must be comfortable managing multiple tasks in real time
• 4-year degree required

Benefits & Perks That Support You

• Health Coverage Choices: Three medical plan options, plus dental and vision, with employer contribution to the HSA
• Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions
• Flexible Paid Time Off, 7 sick days, and 9 paid company holidays annually
• Paid Leave for Birth Parents, Non-Birth Parents, and Caregivers
• Surrogacy and Adoption Reimbursement
• Income Protection: 100% employer-paid life and disability insurance
• Voluntary Benefits: Hospital indemnity, critical illness, accident, and pet insurance
• Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA
• Community Engagement: One paid volunteer day each year to give back to the community