Global Account Director, Technology

About the Role

DSV is seeking an accomplished Global Account Director (GAD) to lead and grow strategic Platinum and Gold customer relationships across our global organization. This high-impact commercial leadership role is responsible for increasing share of wallet, driving profitable growth, and positioning DSV as a trusted strategic partner to some of the world’s largest companies.

Responsibilities

• Develop and execute comprehensive account strategies and plans.
• Leverage vertical knowledge, industry insights, and data to shape customer direction and value propositions.
• Build long-term trusted relationships with internal and external stakeholders.
• Act as the primary commercial single point of contact for the account on a day-to-day basis.
• Identify opportunities within the account and engage colleagues to further grow the account.
• Lead contract and tender negotiations with customer stakeholders.
• Act as the central escalation point for commercial, operational, and contractual issues, including Days Sales Outstanding (DSO) and Accounts Receivable (AR).
• Pursue and share insights from accounts in industries with similar supply chains.
• Identify and resolve operational challenges of importance to the customer in collaboration with the divisions.
• Define and agree on goals and KPIs for logistics activities to match customer needs.
• Motivate and drive strategic improvement projects.
• Drive coordination with executive, tender, and operational teams across divisions.
• Lead the account team and support the Account Executive in steering the account team.
• Manage the pipeline, including collection and maintenance of opportunities and awards in CRM.

Qualifications

• Visionary and commercially strategic with the ability to shape long-term growth roadmaps.
• Trusted advisor with strong executive presence and the ability to influence at the C-suite level.
• Cross-cultural team leader who fosters collaboration and aligns global stakeholders.
• Composed and outcome-focused, navigating pressure with structured problem-solving.
• Resilient and agile in managing ambiguity and evolving customer landscapes.

Skills

• Sales Proficiency: Skilled in driving strategic account growth through consultative, value-based negotiation; expert in global account management and execution of strategic customer lifecycle management; capable of influencing senior stakeholders and steering complex end-to-end commercial engagements; mastering contract negotiations/renegotiation, and educated in DSV legal policies.
• Customer Relationship Management: Builds and sustains executive relationships and navigates cross-cultural dynamics to secure long-term partnerships and align customer and internal priorities; acts as the primary commercial contact across global business functions and locations.
• Product and Service Knowledge: Strong command of DSV's integrated logistics offerings and translation into customer-specific solutions; advises on scalable, customized logistics strategies aligned with customer needs and business objectives; in-depth knowledge of DSV's logistics services across all divisions, including regional strengths.
• Pipeline, CRM & Market Insights: Uses CRM and performance dashboards to drive opportunity visibility, forecasting, and pipeline conversion; applies industry trends, vertical insights, and customer-specific intelligence to shape strategy; identifies emerging needs and proactively shares data-driven recommendations for account development; represents DSV as a thought leader in the respective subvertical.

Supply Chain & Business Acumen

• Understands corporate finance principles: drivers of enterprise value, valuation multiples, capital efficiency, and market expectations.
• Mastery of supply chain finance: how logistics and inventory management influence working capital, and how trade finance and terms of delivery affect liquidity.
• Deep awareness of how supply chain design supports investor narratives (e.g., ESG compliance, resilience, sustainability, and scalability).

Application

• Leads C-level workshops focused on long-term logistics transformation and value realization.
• Partners with Chief Financial Officers (CFOs), Finance Directors, and Regional EVPs, as well as Chief Operating Officers (COOs) and Product Supply/Supply Chain leads, to integrate logistics insights into business planning and financial reporting.
• Shapes long-term agreements or joint business plans (JBPs) based on mutual growth, financial impact, and strategic alignment.

Pay

For this position, the expected base pay range is $150,000.00 – $180,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd | Division: Air & Sea | Time Type: Full Time