Global Account Director

About the Role

The Account Director is accountable for developing and implementing an account plan which will delight clients and ensure a healthy long-term relationship. This executive leader anticipates client needs, delivers on key performance indicators within the contract, and builds financial plans to exceed revenue and profitability goals. The role is the top leadership position on the account, responsible for creating and managing high-performing teams that deliver operational excellence while keeping employees engaged. The Account Director also translates the firm’s strategy and goals into business opportunities.

Responsibilities

• Exceeding Client Expectations
  • Create the vision of the account plan, ensuring alignment of objectives and driving high-quality results to secure no-bid contract renewals.
  • Drive account growth by articulating the value proposition and expanding services provided.
  • Establish outstanding relationships with key stakeholders through feedback solicitation and world-class client service delivery.
  • Partner with senior leadership to ensure operational continuity and improved service delivery during transitions.
  • Position both organizations for long-term partnership through strategic leadership that enhances collaboration, performance, and value.
• Building High-Performance Teams
  • Ensure the highest-qualified candidates are hired for all roles on the account.
  • Develop actionable and measurable career development plans for all direct reports.
  • Advance the firm’s diversity and inclusion priorities with focused talent planning.
  • Build the foundation for future growth with the right structure, governance, and leadership.
• Achieving Financial Results and Contributing to Firm’s Revenue Growth
  • Present an annual account plan outlining key objectives, client satisfaction results, value-add activities, and targeted expansion plans.
  • Proactively manage the account budget and identify opportunities for additional revenue generation.
  • Mitigate risk by ensuring accounts receivable are maintained below 60 days payable.

Attributes

• Exemplary executive presence with the gravitas to command a room both internally and externally with clients.
• Strategic mindset capable of translating big-picture vision into achievable business development opportunities.
• Financially astute with strong commercial orientation and financial acumen.
• Results-driven, taking corrective action decisively when performance falls short; highly collaborative with exceptional integrity.
• Obsessed with customer habits and data-driven insights; keenly aware of industry trends.
• Commercially astute, quickly recognizing levers to drive growth and increase productivity.
• Transformational leadership, leading change with energy and resilience to propel the business forward.
• Operational "heft" with comfort and experience in complex, large, and heavily matrixed organizations.

Requirements

• Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+) in a client service environment, preferably outsourced.
• Experience proactively managing a budget.
• Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred.