Global Account Director

About the role

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts. The Global Account Director, assigned to one of Pinkerton’s largest global clients, will provide proactive strategic and operational direction while ensuring the delivery of high-quality customer service and innovative risk management programs. The Director provides global account leadership, identifies and implements industry best practices, and continuously seeks solutions to measure and improve overall performance.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as a key point of contact to ensure the delivery of high-quality customer service for assigned account.
• Evaluate service quality and initiate communications and/or corrective action in a timely manner.
• Develop and recommend innovative programs and initiatives to meet or exceed the client’s expectations.
• Initiate, coordinate, and assume responsibility for benchmarking and the identification of cost saving practices throughout the account.
• Identify and utilize networking opportunities with Stakeholder and Pinkerton locations throughout United States, Latin America, Europe, and Asia in support the client’s global programs.
• Partner with site management and corporate support departments to standardize processes and service delivery for the account and implement security industry best practices.
• Implement key performance measures, tracking tools, scorecards, and reporting methods to enhance security team effectiveness and performance.
• Meet regularly with the client to review the account, address any actual or potential problems, assist in the preparation of RFP responses, and negotiate contracts.
• Provide support during the client’s start-ups and transitions