Global Account Director

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

About the role

The Global Account Director will be responsible for managing and growing a portfolio of key global accounts in the transportation and logistics industry. They will be accountable for driving revenue growth, developing and executing account strategies, ensuring customer satisfaction, and leading a team of account managers. The Global Account Director will report to the Vice President of Sales.

Responsibilities

• Lead global alignment of the account management structure for a specific account portfolio, across multiple regions, communicate and coordinate the global strategy for each account
• Develop and execute account strategies to achieve revenue and profitability targets
• Build and maintain strong relationships with key stakeholders at assigned global accounts
• Identify opportunities to expand services and increase revenue within assigned accounts
• Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues
• Prepare and present business reviews and performance reports to clients and DSV management
• Conduct regular account planning and review meetings with the team
• Ensure customer satisfaction through effective communication, responsiveness, and issue resolution

Requirements

• Bachelor's degree in business, logistics, or a related field is required
• Master's degree in business or a related field is preferred
• Minimum of 10 years of experience in sales or account management in the transportation and logistics industry
• Experience managing global accounts and developing account strategies is required
• Experience working in a multinational corporation is required

Skills

• Strong business acumen and strategic thinking skills
• Excellent communication and interpersonal skills
• Ability to build and maintain strong customer relationships
• Strong leadership and team management skills
• Proficiency in data analysis and reporting
• Ability to work in a fast-paced, dynamic environment
• Fluency in English is required; proficiency in other languages is a plus
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required
• Experience with CRM software (e.g. Salesforce) is preferred

Pay

For this position, the expected base pay is $120,000 - $150,000 per year. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

Benefits

• Comprehensive health benefits including medical, prescription, dental, vision, and life insurance
• Flexible and health spending accounts
• Short and long-term disability coverage
• Wellness resources to support overall well-being
• 401(k) plan with company-matching contributions up to 5%
• Generous paid time off, paid holidays, and additional floating holidays