Jobs · Customer Service · Michigan

Global Account Director

DSV - Global Transport and Logistics · Van Buren Township, MI · 1 wk ago
Customer ServiceFull-time

Duties And Responsibilities

  • Develop and execute account strategies to achieve revenue and profitability targets
  • Build and maintain strong relationships with key stakeholders at assigned global accounts
  • Identify opportunities to expand services and increase revenue within assigned accounts
  • Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues
  • Prepare and present business reviews and performance reports to clients and DSV management
  • Lead and develop a team of account managers to achieve individual and team objectives
  • Conduct regular account planning and review meetings with the team
  • Ensure customer satisfaction through effective communication, responsiveness, and issue resolution

Qualifications

  • Bachelor's degree in business, logistics, or a related field is required
  • Master's degree in business or a related field is preferred
  • Minimum of 10 years of experience in sales or account management in the transportation and logistics industry
  • Experience managing global accounts and developing account strategies is required
  • Prior experience leading and managing teams is preferred
  • Knowledge of and experience in the Automotive industry is preferred

Skills & Competencies

  • Strong business acumen and strategic thinking skills
  • Excellent communication and interpersonal skills
  • Ability to build and maintain strong customer relationships
  • Strong leadership and team management skills
  • Proficiency in data analysis and reporting
  • Ability to work in a fast-paced, dynamic environment

Supervisory Responsibilities

  • The Global Account Director will be responsible for leading and developing a team of account managers

Preferred Qualifications

  • Experience working in a multinational corporation is preferred

Information Regarding DSV’s Benefits Offerings

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

About DSV

DSV – Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

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