Gift Shop Supervisor

About the role

The Supervisor of the Hospital Gift Shop oversees daily operations to ensure efficient, customer-focused, and financially sustainable performance. This role supervises Gift Shop operations to maintain profitability and accurate financial records in collaboration with the Multisite Manager. The Supervisory position provides direct supervision and coordination of volunteers within the Gift Shop to support smooth daily operations and a positive shopping experience. This position manages day-to-day operations and provides leadership and direction to associates, ensuring consistent service excellence, operational efficiency, compliance, and alignment with organizational goals.

Responsibilities

• Collaborate with leadership in the development of department goals, objectives, policies, and procedures.
• Ensure compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
• Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.
• Answer correspondence and process returns.
• Coordinate with the Gift Shop Manager on promotions for holidays and special events through displays, decoration, and seasonal merchandise.
• Display a courteous and helpful attitude towards patrons and ensure the same from the Gift Shop staff and volunteers.
• Maintain a high level of customer satisfaction and ensure that the Gift Shop is viewed positively throughout the organization.
• Ensure cleanliness and attractiveness of the shop; notify housekeeping and maintenance as necessary.
• Follow established security procedures and monitor to prevent losses.
• Collaborate with the Gift Shop Manager to oversee bookkeeping services; assist with the reconciliation of daily reports and bank deposits.
• Work with Gift Shop Manager to approve bills for Auxiliary Treasurer’s payment of merchandise purchased.
• Select, train, orient, and maintain schedule of Gift Shop staff and volunteers.
• Develop standards of performance, evaluate performance, and conduct performance management planning with input from the Gift Shop Manager.
• Partner with Employee Relations to manage performance concerns and corrective actions as necessary.
• Collaborate with the Gift Shop Manager to review programs, provide feedback and support, discuss new developments, and exchange information.
• Participate in multi-disciplinary quality and service improvement teams.

Requirements

• High School Diploma or GED required.
• 1–2 years of Supervisory Experience required.
• 1–2 years of Buying Experience required.
• 1–2 years of Bookkeeping Experience required.

Skills

• Knowledge of retail operations including merchandising, inventory control, and point-of-sale systems.
• Knowledge of cash handling procedures, daily reconciliation, and financial reporting.
• Knowledge of customer service best practices, particularly in a healthcare or hospitality environment.
• Knowledge of basic accounting principles related to sales tracking, deposits, and financial documentation.
• Knowledge of inventory management and product purchasing to maintain adequate stock and minimize loss.
• Knowledge of vendor relations and product sourcing including ordering, pricing, and evaluating merchandise performance.
• Merchandising and visual presentation skills to create attractive displays and promote product sales.
• Communication skills, both written and verbal, to coordinate with hospital leadership, vendors, and staff.
• Organizational and time management skills to oversee daily operations and prioritize tasks effectively.
• Ability to supervise and coordinate the daily operations of the hospital gift shop.
• Ability to train, coach, and support staff or volunteers to ensure high levels of service and operational efficiency.
• Ability to maintain accurate financial records, prepare reports, and ensure accountability for cash and inventory.
• Ability to analyze sales performance and adjust merchandising strategies to improve revenue.

Pay

This position has a hiring range of USD $18.70 – USD $32.72 per hour.