Gift Shop Supervisor

About the role

The Erlanger Auxiliary Gift Shop is located on the Baroness Campus of Erlanger Health System in Chattanooga, TN. It is owned by the Erlanger Auxiliary and operated by Erlanger volunteers. The Gift Shop is one of the Auxiliary's largest fundraisers. The Gift Shop Supervisor reports to the Director of Volunteer Services and works with the Auxiliary Board of Directors under the leadership of the President. The role oversees daily operations, financial management, staff and volunteer supervision, merchandise selection, budgeting, and store maintenance.

Responsibilities

• Performing and overseeing computerized cash register sales transactions and cash management.
• Supervising a team of volunteers, as well as paid Auxiliary staff members; includes hiring, training, performance evaluation, and disciplinary actions.
• Assisting with the development and implementation of operating budgets, policies, and procedures consistent with the organization.
• Selecting and purchasing appropriate merchandise, including seasonal and everyday items, that is of high interest to hospital guests, visitors, and staff.
• Providing sales coordination and problem resolution for floor customer service staff; performs direct sales and customer service as required.
• Managing the schedules of paid staff members and volunteers.
• Monitoring sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.
• Ensuring that all deposits are made daily upon closeout and that payroll deduction reports are submitted on time.
• Coordinating ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies as appropriate.
• Overseeing area stock and visual merchandising; ensuring that all areas, including sales floors and storage areas, are clean, organized, and well-maintained.
• Monitoring general housekeeping cleanliness within the area; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained.
• Compiling and submitting reports monthly, or when requested, for Auxiliary Board review.
• Exhibiting strong customer service skills through building and nurturing relationships with hospital guests, hospital employees and volunteers.
• Ensuring that the importance of a culture consistent with high quality customer service is a priority and is communicated to employees and to hospital volunteers.
• Performing all other duties as assigned.

Requirements

• Education: Required – Associate's Degree and/or equivalent experience; Preferred – Bachelor's Degree with concentration in Business (or equivalent experience).
• Experience: Required – Minimum three years' experience in retail, with at least one year in a leadership role; Preferred – Management experience.

Schedule