Gift Shop Attendant

About the Role

Greet all guests in a friendly and approachable manner. Operates a cash register and receives payment from guests in cash, gift card or comp. Accurately counts and provides change to guests as required. Adheres to all cash handling and comp policies and procedures.

Responsibilities

• Restocks supplies and merchandise as needed throughout the shift.
• Identifies opportunities to upsell and influences guest's decisions through product knowledge and enthusiasm for the sale.
• Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
• Reports any maintenance or safety concerns to supervisor in a timely manner.
• Provide support to fellow team members through sharing of knowledge, helping to complete tasks and/or assisting in guest interactions.
• Greet and offer your assistance to each guest as they enter the retail area throughout the shift.
• Drive loyalty by being knowledgeable about all player's club point redemption criteria and other discount programs and consistently inform guests of each program.
• Introduce guests to new merchandise or seasonal items to encourage sales and build loyalty to the outlet.
• Maintain company standards of neat, clean, and organized sales floor, and stockroom to ensure the store environment is safe and presentable for team members and guests.
• Ensure returned merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Utilize inventory system to check product in and out of outlet inventory/stock.
• Report inventory needs or "out of stock" items immediately to management.
• Maintains all state compliance regulations for identification guidelines, for the sale of tobacco and alcohol products to include internal product handling and security procedures.
• Assist in opening and closing procedures in accordance with company guidelines and as directed by management.
• Safely use all equipment, cleaning, and sanitizing products in accordance with all MSDS sheets and departmental standards.
• Demonstrates the ability and willingness to work in a fast-paced, flexible, and high-volume environment.
• To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings.
• Maintain professionalism and a friendly and approachable demeanor throughout the shift.
• Assist with training/mentoring of new team members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform manager on duty of any irregularities and unusual situations when they occur.

Qualifications

• High school diploma or general equivalency diploma (GED) preferred.
• Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
• Must be 18 years of age or older.
• Must pass any and all required background checks.

Benefits

• $13.00 per hour
• Weekly Pay
• Competitive Health, Dental, and Vision Insurance Benefits
• Fully paid Company Life Insurance
• 401K with company match
• FSA/HSA