Gift Shop Attendant

Skill Requirements

• Knowledge of methods and procedures concerning public contact
• Knowledge of telephone procedures
• Knowledge of spelling, punctuation and grammar
• Knowledge of the program or services being provided
• Knowledge of laws and rules concerning program or services being provided
• Knowledge of techniques of training

Essential Functions

• Assists customers with item selection and finding specific items in the store
• Processes sales in POS system, including cash handling and credit card processing
• Processes online order sales in POS System and takes orders over the phone
• Packs and ships orders sold online or on the phone (or in store, as needed)
• Processes phone or in person ticket sales
• Helps patrons with membership sales and renewals by processing transactions
• Processes product returns or exchanges
• Calculates sales, totals, and taxes when POS system is offline
• Processes admissions fees, provides patrons with admissions stickers, maps, and provides an overview of museum features
• Performs an inventory count of selected vendors by month each month
• Cross-checks inventory counts
• Organizes inventory in basement storage and museum store back room as needed
• Helps ensure that all products are on the sales floor as needed
• Identifies expired or damaged inventory, completes necessary associated tracking paperwork, and removes items from inventory
• Processes inventory as it is delivered (including pricing and marking all items)
• Moves inventory as needed and implements markdowns of merchandise as authorized by the Museum leadership
• Adds relevant items to the museum online store and notifies supervisor when items are low in stock as directed by supervisor
• Creates displays of inventory

Communication

• Notifies supervisor about visitor complaints, requests, or suggestions
• Notifies supervisor when maintenance or cleaning needs to be done
• Provides patrons with general information about the museum, the area, and the state
• Answers general OKNG Museum phone calls and directs them to the appropriate person
• Answers museum store phone calls and provides information as well as conducting sales
• Takes messages for supervisor

Promotion

• Keeps all OKNG Museum/Tourism information stocked
• Promotes OKNG Museum programs and services to patrons
• Promotes Made in Oklahoma products and product lines

Other Duties

• Ensures store is clean by performing light cleaning duties (dusting, sweeping, cleaning off fingerprints as needed)
• Keeps store supplies stocked/alerting supervisor when store supplies are running low
• Completes inventory control sheet when inventory is provided to other divisions (approved by museum director or agency director)
• Advises supervisor about any unusual circumstances or policy violations or safety concerns in any areas of the museum.

Physical Requirements

• Able to work at a computer for long periods of time
• Able to lift/carry a minimum of 40 pounds

Conditions of Employment

• Contingent on a favorable NCIC/OSBI background check
• Contingent on passing pre-employment drug & alcohol screening
• T1 Security Clearance (eligibility for national security positions shall be granted only to persons who are U.S. citizens)
• FLSA Non-Exempt status
• Must maintain a valid Oklahoma driver’s license
• Serves a 12-month probationary period
• Participation in direct deposit is mandatory

Notes

• The position is located at the Oklahoma National Guard Museum in Oklahoma City, OK.
• 3301 NE Grand Blvd
• Employment eligibility verified through E-Verify (Homeland Security), and a National Agency check for positions that require computer access.
• Travel will be required at the expense of the employee to be reimbursed within 45 days of travel claim.
• Current policy in place allows for the Travel Coordinator to cover airfare and hotel expenses up front.

Equal Opportunity Employment

• The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
• Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.