Gift Shop Attendant

Skill Requirements

• Knowledge of methods and procedures concerning public contact
• Knowledge of telephone procedures
• Knowledge of spelling, punctuation, and grammar
• Knowledge of laws and rules concerning program or services being provided
• Knowledge of techniques of training

Essential Functions

• Assists customers with item selection and finding specific items in the store
• Processes sales in POS system, including cash handling and credit card processing
• Processes online order sales in POS System and takes orders over the phone
• Packs and ships orders sold online or on the phone (or in store, as needed)
• Processes phone or in person ticket sales
• Helps patrons with membership sales and renewals by processing transactions
• Processes product returns or exchanges
• Calculates sales, totals, and taxes when POS system is offline
• Processes admissions fees, provides patrons with admissions stickers, maps, and provides an overview of museum features
• Performs an inventory count of selected vendors by month each month
• Cross-checks inventory counts
• Organizes inventory in basement storage and museum store back room as needed
• Helps ensure that all products are on the sales floor as needed
• Identifies expired or damaged inventory, completes necessary associated tracking paperwork, and removes items from inventory
• Processes inventory as it is delivered (including pricing and marking all items)
• Moves inventory as needed and implements markdowns of merchandise as authorized by the Museum leadership
• Adds relevant items to the museum online store and notifies supervisor when items are low in stock as directed by supervisor
• Creates displays of inventory

Communication

• Notifies supervisor about visitor complaints, requests, or suggestions
• Notifies supervisor when maintenance or cleaning needs to be done
• Provides patrons with general information about the museum, the area, and the state
• Takes messages for supervisor
• Promotes OKNG Museum programs and services to patrons
• Promotes Made in Oklahoma products and product lines

Other Duties

• Ensures store is clean by performing light cleaning duties (dusting, sweeping, cleaning off fingerprints as needed)
• Keeps store supplies stocked/alerting supervisor when store supplies are running low
• Completes inventory control sheet when inventory is provided to other divisions (approved by museum director or agency director)
• Advises supervisor about any unusual circumstances or policy violations or safety concerns in any areas of the museum.

Physical Requirements

• Able to work at a computer for long periods of time
• Able to lift/carry a minimum of 40 pounds

Conditions of Employment

• Contingent on a favorable NCIC/OSBI background check
• Contingent on passing pre-employment drug & alcohol screening
• T1 Security Clearance (eligibility for national security positions shall be granted only to persons who are U.S. citizens)
• FLSA Non-Exempt status
• Must maintain a valid Oklahoma driver’s license
• Serves a 12-month probationary period
• Participation in direct deposit is mandatory

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.