Gift Shop Attendant

About the role

The Inn at Perry Cabin is seeking a highly motivated and customer-focused Retail Associate to join our team. This individual will be responsible for generating revenue and sales transactions through excellent product knowledge and providing exceptional customer service.

Responsibilities

• Maintain a great relationship with all guests and team members
• Maintain a detailed knowledge of the hotel/resort and all events, amenities and directions to assist guests
• Create unique and creative retail displays
• Be a master of the POS system
• Be highly organized with a strong understanding of where products can be found in the store
• Maintain a cash bank
• Willing to jump in where needed to assist in delivering top service levels
• Knows the knowledge of any promotions or special items in stock
• Maintain stock - all shelves are stocked and items needing ordered
• Maintain area clean
• Ascertains guest satisfaction; in the event of dissatisfaction, is a creative problem solver
• Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
• Balances house bank at the end of the shift
• Retrieves and returns bank from vault to workstation and return, ensuring accountability

Qualifications

• An engaging and welcoming personality
• A strong attention to detail
• Ability to work under pressure in a fast-paced environment
• A passion for creating an exceptional experience for all guests
• Excellent communication skills
• Ability to frequently bend, push/pull, and lift/carry up to 30 lbs. and occasionally up to 50 lbs.

Benefits

At Pyramid Global Hospitality, we offer a comprehensive benefits package for full-time employees, including medical insurance with employer contribution, vision, dental, life, pet, and accident insurance options, a 401(k) program with an employer match and immediate full vesting, and paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels.

Pay

$16.00 per hour

Schedule

Shifts vary based on the needs of the property.