GIFT SHOP ATTENDANT

About the role

The Gift Shop Attendant supports daily operations and delivers excellent guest service. Responsibilities include greeting customers, assisting with merchandise selection, collecting payments, restocking items, and maintaining a clean, organized, and well-stocked shop.

Responsibilities

• Greet customers when they enter the market, help in locating merchandise, and respond to questions regarding merchandise.
• Display merchandise in a neat, eye-appealing manner.
• Restock items as necessary, check expiration dates, and discard expired items.
• Assist customers with beach rentals of bikes, cabanas, paddle boards and kayaks.
• Keep storeroom neat and clean.
• Complete customer purchases, process all payment types, and process returns, refunds, and exchanges.
• Verify customer identification as required.
• Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
• Follow checklist for opening and closing shop.
• Secure market and monitor customer activity to prevent losses due to merchandise theft and damage.
• Report accidents, injuries, and unsafe work conditions to manager.

Qualifications

• Minimum one (1) year experience in customer service
• High School Graduate or General Education Degree (GED): or Work Equivalent
• Prefer 1-2 years’ experience in hospitality industry in similar position.
• Previous guest/customer relations training preferred.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 125 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactory communication with guests, management and co-workers to their understanding.
• Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Willing and able to work a varied schedule that includes nights, weekends and holidays.
• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Knowledge of proper chemical handling.
• Able to reach above head and shoulder height to perform job duties.

Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities