Gift Registry Consultant, Northshore - Full Time

Job Summary

The Gift Registry Consultant delivers a welcoming, personalized experience that supports our customers’ gift registry journeys—in store. With a service-first mindset, they build meaningful relationships, anticipate customer needs, and thoughtfully guide customers in creating registries that feel complete, inspired, and uniquely theirs.

About the Role

Focused on customer acquisition and long-term relationships, the Consultant ensures every interaction feels seamless, elevated, and memorable. This role partners closely with vendor partners, in-store leadership, personal stylists, peers, and call center teams to champion the registry experience. Gift Registry Consultants embrace innovation and connect with customers through multiple touchpoints—including phone, email, client outreach, one-on-one appointments, and curated in-store events—creating moments of hospitality at every step of the journey.

Who You Are

• A customer-focused professional who creates personalized, memorable celebration experiences that meet each customer’s needs.
• Confident in both in-store and virtual selling, using your product knowledge, expertise, and selling tools to drive registry sales and increase transaction value.
• An engaging communicator who builds meaningful relationships with customers, colleagues, vendors, and the community.
• Entrepreneurial and results-oriented, using data, market trends, and innovation to guide your decisions and exceed sales goals.
• Comfortable planning and executing events, managing appointments, and leveraging technology to deliver seamless omnichannel experiences.
• Collaborative, working closely with store teams, personal stylists, and vendor partners to create elevated registry experiences.
• Organized, dependable, and able to prioritize daily and weekly responsibilities effectively while maintaining a welcoming, safe, and clean environment.
• Embraces Macy’s culture of hospitality, fostering respect, inclusivity, and authentic connections with customers, colleagues, and the community.
• Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs.
• Sitting, stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

What We Can Offer You

• Competitive pay and benefits, including comprehensive health and wellness coverage, a 401(k) match, and paid time off.
• Prioritize your well-being with paid time off and eight paid holidays.
• Grow your career with continuous learning and leadership development.
• Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
• Merchandise discounts, performance-based incentives, annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice, and access to the full menu of benefits offerings.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!