Genetics Coordinator II

Responsibilities

• Perform administrative duties of a complex and sensitive nature, including but not limited to:
• Be proficient in all Quest applications, processes, tools, and databases needed to perform daily functions.
• Obtain information necessary for test code verifications.
• Obtain clinical information on specific samples.
• Aid in the creation, curation, and updating of various clinical databases.
• Create and maintain disease/gene crosswalk tools for genetic panels.
• Perform literature searches and contribute to published abstracts and manuscripts.
• Obtain clinical outcome data for targeted assays.
• Triage calls to the genetic counselor team when appropriate.
• Coordinate testing for the Family Insight Program.
• Coordinate sample approval and submission for family studies.
• Function as liaison with inter- and intra-clinical department members.
• Coordinate high touch and high complexity sample testing.
• Participation on various committees to create, organize and implement strategies to promote and drive the desired culture throughout the organization.
• Functions as liaison with various lab acquisitions.
• Participate in regular meetings with GCs in various specialties to gain knowledge, monitor efficiency and evaluate work processes and problem resolution.
• Independently monitor and oversee inquiries from multiple specialty mailboxes.
• Participate in mentoring and educating genetic counseling students rotating through the laboratory.
• May assist in recruiting, interviewing, and training new Genomic Coordinator or Genomic Client Service Specialist employees.
• Performs other related duties as assigned.

Qualifications

• Bachelor's degree preferred; 2-4 years of experience in customer service.
• Strong written and verbal communication skills.
• Working knowledge of PC operation, including Microsoft Office Suite.
• Proven ability to accomplish tasks both independently and as a member of a team.
• Proven ability to prioritize and take initiative.
• Excellent critical thinking skills.
• Exemplify professionalism consistent with Quest Diagnostics’ values, vision and mission.
• Strong organizational abilities.

Pay and Benefits

Pay range: $56K plus yearly Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!