Genesys IVR Developer

About the role

As a Software Engineer, you will work with a highly talented team delivering next-generation customer self-service solutions using Genesys technologies. The team leverages tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The successful candidate will have significant experience across multiple software implementations and possess strong depth and breadth in IVR and Genesys technologies. Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms is highly desirable. This is a contract position for 10+ months, located in Jersey City, NJ / Pennington, NJ.

Requirements

• Strong AI skills with experience in using MS Copilot with data extraction, transformation, reporting and analysis.
• Strong proficiency in SQL including joins, aggregations and optimization.
• Strong proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot to rapidly create wireframes, user journeys, prototypes, and design specifications.
• Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences.

Skills

• Genesys IVR
• IVR Development

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time, and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Pay

Pay range: $65/hr to $72/hr (based on education, work experience, work location, specific job duties, certifications, etc.).

Schedule

Hybrid: 3 days onsite, 2 days remote.