Genesys IVR Developer
About the role
The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions. We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.
Responsibilities
- Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
- Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
- Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
- Conduct code reviews, do changes to the codebase and maintain code repositories
- Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
- Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
- Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
- Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects
Skills
- A collaborative spirit and excellent communication skills.
- The ability to handle end to end SDLC phases from requirement gathering to implementation.
- A knack for translating complex requirements into actionable development tasks.
- A passion for design and hands-on coding experience
- A proactive approach to testing, troubleshooting, and refining our applications.
- The ability to work with cross-functional teams and do software integration.
- 8+ years of hands-on software application development experience
- Strong Java development expertise
- Experience in IVR application development
- Full-stack application development experience
- Genesys IVR platform knowledge
- Genesys Engage/GVP experience (preferred)
- Java Spring Boot & Microservices (preferred)
- VoiceXML and IVR call flow design (preferred)
- REST API integration (preferred)
- AWS/Azure cloud exposure (preferred)
- CI/CD (Jenkins, GitHub, GitLab) (preferred)
- Banking/Financial Services domain experience (preferred)
Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution.
- Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- This position may require relocation and/or travel to work/project location.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
- Infosys is unable to provide immigration sponsorship for this role now or in the future.
Pay
Estimated annual compensation range: Jersey City, NJ: $82,419 to $126,600; Pennington, NJ: $76,071 to $119,836.
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off