Genesys Developer
IMR Soft LLC · Plano, TX · 2 wk ago
EngineeringFull-time
About the role
Location: Charlotte, NC / Plano, TX (3 days/week Onsite). Duration: Long Term Contract.
Requirements
- 5+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud.
- Configure and troubleshoot Genesys software and hardware components
- Integrate Genesys with Third-party applications and Systems
- Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting
- Working experience on Major Genesys and NICE platform upgrades
- Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions
- Experience with Genesys products (PureCloud, PureEngage, PureConnect)
- Experience with call recording platforms (NICE, Genesys IR)
- Experience with Genesys Cloud APIs, SDKs and development tools
- Knowledge on Genesys Cloud security features
Skills
- Proficiency with programming languages (Java, Python, JavaScript)
- Excellent problem-solving skills
- Strong and confident knowledge in Contact Center network topology
- Ability to arrange and write Design Documents
- Familiar with Agile methodologies and related process
- Knowledge in Siebel CRM Application Integration