Genesys Developer

About the role

Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support.

Responsibilities

• Design, develop, and maintain IVR and call routing flows using Genesys Architect
• Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goals
• Strong analytical, organizational, and problem-solving skills required
• Strong communication skills, both verbal and written, are essential
• Must be able to meet deadlines and maintain high quality work standards
• Frequently contributes to the development of new theories and methods ensuring solutions align with best practices, security standards, and performance expectations

Requirements

• 4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development
• Proven capability in IVR design and end-to-end call flow development, including secure flows and AI/bot integrations
• Strong hands-on experience across Genesys Cloud CX components, including: IVR, Call Routing, CTI, Agent Desktop, AI & Bots, Dialers, Live Chat, Workforce Management (WFM), Omnichannel configuration and orchestration, Genesys AI services such as IVA and Agentic AI
• Solid experience with Genesys APIs and integrations with third-party systems and CRMs (e.g., Salesforce)
• Hands-on experience in Genesys Cloud enablement, configuration, customization, and operational support

Qualifications

• Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling
• Demonstrated experience in migrating legacy or on-premise contact centers to Genesys Cloud CX

Skills

• Genesys Dialog Engine
• Third-party bot platforms such as Google Dialog flow and Amazon Lex

Benefits

Salary Range: $85,000-$100,000 a year

Pay

$85,000 - $100,000 per year

Schedule

N/A