Generator Technician

About the role

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. The Generator Technician plays a key role in ensuring customer satisfaction through responsive service and effective communication, guided by our values: A Servant's Heart, Wisdom, Integrity, Courage, Humility, and Passion.

Responsibilities

• Troubleshoot, diagnose, and repair commercial and industrial generator systems using available technical resources.
• Perform preventive maintenance to ensure reliability and performance.
• Identify required parts, procure repair materials, and complete repairs efficiently.
• Maintain a fully stocked service vehicle with tools and commonly used materials.
• Assess equipment needs and determine the scope of repair work.
• Estimate repair costs including labor, parts, and materials using department standards.
• Provide accurate estimates to customers and communicate any changes promptly.
• Complete and submit detailed service reports and documentation for each job.
• Assist in prioritizing and organizing fieldwork to meet customer timelines.
• Develop and maintain strong relationships with customers to ensure a positive service experience.
• Take prompt action to address and resolve customer issues or complaints.
• Pre-plan and identify methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company and support the goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Requirements

• At least 5 years’ experience in Electrical Service, Commercial and Residential.
• Good driving record and valid driver’s license; must pass pre-employment screening requirements.
• Must be at least 18 years old (21 for drivers).
• Provide I-9 documents to establish work eligibility.
• High school diploma or equivalent required; technical degree preferred.
• An equivalent combination of technical training and/or related experience can substitute.
• Generator experience is a plus; generator installation is a plus but will train the right candidate.
• Good communication skills.