General Supply Specialist

Duties

Serves in the Defense Logistics Agency (DLA) Distribution HQ Operations Division, Customer Support Office, as a Customer Service Advocate and specialist for the organization. Under supervision, employees work with DLA Distribution, Inventory Control Point (ICPs), DLA Supply Centers, and customers to resolve unusual and complex customer problems. Functions as a member of a customer support team in the Customer Relationship Management (CRM) Service Management Process for problem resolution of routine complexity 2nd level customer issues involving distribution functions. Uses various supply and tracking systems and works with data from Distribution, ICP, and Supply Centers databases to identify unusual and complex problem areas/trends and recommend solutions. Prepares written analysis of completed actions and provides one stop customer service to all customers. Answers customer inquiries on damaged or discrepant shipments, special handling requirements, mode of shipment, shelf-life, stock substitution, calibration, and related customer concerns. Identifies underlying causes of problems, research related information, analyzes and determines workable solutions and coordinates recommendations with the customer(s).

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
• Fair Labor Standards Act (FLSA): Non-Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information
• This position and any future selections from this announcement may be used to fill various shifts located within DLA Distribution Headquarters, New Cumberland, PA

Qualifications

To qualify for a General Supply Specialist, your resume and supporting documentation must support:

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience includes:

• In a developmental capacity, knowledge of a broad range of supply and quality programs to include stock control, storage, inspection, supply systems and their relationship to the Inventory mission
• Conducting studies, analyzing findings, and making recommendations to resolve unusual customer complaints and correct operations to eliminate future complaints or discrepancies
• Preparing written analysis of completed actions and provides one stop customer service to all customers

Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess:

• A bachelor's degree AND meet Superior Academic Achievement (SAA) based on one of the following: (1) class standing (upper third standing in graduating class); (2) grade-point average (2.95 overall or over the last two years of bachelor's degree -or- 3.45 in your major field or over the last two years in your major); or (3) election to membership in a national scholastic honor society.

OR

• One full year of graduate level study, or possess a master's or higher degree, e.g., LLB., J.D., LL.M., Ph.D.

Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-07 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-07.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.

Graduate Education: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.