General Store Manager

About the role

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring for a General Store Manager! This role will lead the overall performance of their first owned-and-operated retail pilot store, strengthen retail partnerships, and offer an experience center for customers and guests, turning visitors into hobbyists and hobbyists into a community.

Responsibilities

• Leadership & Development – develop employees into hobby experts rather than simply retail associates
• Create a memorable customer experience – hobby retail differs from many other retail environments because customers frequently require education, troubleshooting, recommendations, demonstrations, and technical support.
• Experiential Retail – The Experience Center will allow customers to see, touch, drive, race, crawl, fly, learn, compete, and socialize around Horizon Hobby products.
• Events & Programming – maintain a clear and detailed active event calendar rather than relying exclusively on normal retail traffic.
• Community Development – Have the desire to build relationships outside the four walls of the store. The Horizon Hobby retail store is the first of its kind and will be the main testing center for us to help support our retail partners.
• Merchandising & Brand Representation – Positively own the physical presentation of the Horizon Hobby brands
• Inventory Management – receiving, replenishment, cycle counting, backroom organization, damaged products, returns, shrink prevention, stock adjustments, and inventory audits.
• Store Operations – establish and put into place a clear routine so the store operates consistently
• Product Knowledge & Technical Capability – The Store Manager doesn't necessarily need to be the most technically advanced hobbyist in the building, but they must ensure the team has sufficient expertise.

Requirements

• 5+