General Services Supervisor

Duties and Responsibilities

• Provide direct supervision and leadership to General Service Administrators and Employee Service Specialists, overseeing scheduling, task assignments, performance management, and employee coaching.
• Oversee and coordinate GS vendors; such as janitorial, vending service, etc. to ensure consistent service delivery to multiple buildings.
• Monitor GS vendor performance outcomes by establishing and enforcing service level agreements (SLAs), addressing service issues, and driving continuous improvement.
• Evaluate GS vendor quotations, conduct cost analysis, and approve purchase requests within authorized limits; escalate exceptions as required.
• Control and monitor GS vendor access, ensuring full compliance with facility policies, security protocols, and safety requirements.
• Administer onsite GS vendors’ mutual non-disclosure agreements, tracking timely completion and compliance.
• Review and approve onsite janitors’ timecards and invoices on a bi-weekly basis, ensuring accuracy and regulation compliance.
• Cook up logistics support for executives, customers and cross-site colleagues such as hotel, rental car and airfare bookings, etc.
• Conduct annual performance audits for onsite GS vendors to ensure operational efficiency and compliance.
• Perform other duties as assigned.

Education and Experience

• Strong organizational planning and prioritization skills
• Proven ability to lead, coordinate, and oversee multiple functions simultaneously
• Proficiency in Microsoft Office, including Excel and PowerPoint
• Strong communication and interpersonal skills (written and verbal)
• Ability to work independently while exercising sound judgment and decision-making
• Flexibility to adapt in a fast-paced, dynamic environment
• High level of initiative, accountability, and problem-solving ability
• Ability to manage vendor relationships and enforce performance standards and compliance.
• Bachelor’s degree in Business, Operations Management or a related field experience is required.
• 2–4 years of experience in a manufacturing operations, handling facilities coordination, with some leadership or prior supervisory responsibility preferred