General Sales Manager
About the role
Established in 1999, Alta Cima Corp dba Factory Expo Home Centers and Factory Select Homes is one of the nation’s largest independently owned retailers of manufactured homes, mobile homes, and park models. Our mission is clear: provide great value homes, an outstanding customer experience, and a team environment focused on growth, accountability, and success.
Essential Duties & Responsibilities
- Lead, coach, train, and develop Housing Consultants, Project Coordinators, and Administrative Assistants.
- Foster a positive, accountable, and team-oriented culture.
- Conduct ongoing sales training, role-playing, coaching, and performance development.
- Hold team members accountable to company processes, communication standards, and performance expectations.
- Assist with interviewing, hiring, onboarding, and employee development.
- Provide regular feedback, mentoring, and performance management.
- Partner with Regional Management and Corporate Departments to support location success.
- Drive sales performance and profitability of the location.
- Support Housing Consultants with lead management, customer follow-up, and closing strategies.
- Maintain strong product knowledge and industry awareness.
- Help ensure sales contracts, pricing, and deal structures are accurate and complete.
- Ensure operational procedures and company processes are consistently followed.
- Work closely with Project Coordinators to help support deal progression, communication, and customer expectations.
- Maintain oversight of deal flow, pending contracts, customer timelines, and coordination efforts between sales and operations.
- Ensure location appearance, model homes, and office environment remain professional and customer ready.
- Support compliance with company policies, licensing requirements, and operational standards.
- Promote a customer-first culture throughout the sales center.
- Ensure consistent communication and follow-through with customers.
- Support team members in resolving customer concerns professionally and timely.
- Create an environment where customers feel welcomed, informed, and valued throughout the process.
Qualifications
- Proven leadership and team development skills.
- Strong sales and customer service background.
- Ability to motivate, coach, and hold team members accountable.
- Strong organizational and time management skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced, customer-focused environment.
- Strong professionalism and business acumen.
- Certified in sales licenses as required by state/location.
- Competent computer skills including CRM systems, Microsoft Outlook, Word, Excel, Teams, and other company software.
- Able to multitask and manage competing priorities effectively.
Additional Responsibilities
Other duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Company Paid Life Insurance
- Short-Term & Long-Term Disability
- Paid Time Off
- Employee Assistance Program
EEO Notice
Alta Cima Corp dba Factory Expo Home Centers and Factory Select Homes is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.