GENERAL OFFICE CLERK IV - RESOURCE MAIN - Public Health

About the Role

This position performs basic-level general office activities, ensuring a culturally sensitive and customer-focused experience for clients and visitors. Performs document processing and recordkeeping to assist in the daily operations of the assigned department.

Responsibilities

• Performs basic clerical duties such as classifying, consolidating, summarizing, typing, notifying, sorting, filing, copying, and distributing documents and information.
• Delivers and retrieves documents from other programs or departments as needed.
• Answers customer inquiries and schedules appointments via multi-line phones and personal contact.
• Greets the public and provides routine information or refers to appropriate information sources.
• Performs detailed computerized entry and recordkeeping functions using various software systems (including electronic medical records and State databases), scanners, and other standard office equipment to record, store, and retrieve information.
• Develops, compiles, and formats various simple reports and correspondence as required.
• Performs program-specific support activities including but not limited to registering customers, assisting customers with the interpretation and completion of program forms, and collecting environmental or clinical samples.
• Generates bills and collects fees for services, documents fee collection per program procedures, and prepares deposits for pickup or proper delivery.
• Obtains customer personal and financial information for eligibility for public health and other social support programs.
• Collects and files medical and non-medical customer information and ensures records are completed per program procedures.
• Compiles records for audit purposes.
• Stays updated on program, department, and County policies, procedures, and practices.
• Participates in required program training.
• Performs all other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Two (2) years of general clerical or customer service experience.
• Healthcare or public health experience preferred.
• Current and valid driver license required.
• Effective communication skills required to deal with the public and external agencies daily.
• Ability to keyboard and use word processing and spreadsheet software.
• Ability to handle several tasks at once and work without constant supervision.
• Bilingual Spanish/English is preferred.

Physical Demands and Work Environment

While performing the duties of this position, the incumbent is regularly required to:

• Bend, carry, climb, climb stairs, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twist, use material handling equipment, tolerate noise, pull, push, reach, reach overhead, perform repetitive tasks, see color, see far and near, sit, squat, stand, stoop, talk, twist, use his/her hands, drive a vehicle, walk, and work alone and with others.
• May handle blood and urine samples and specimens using OSHA guidelines.