General Clerk IV

About the role

The Prince George’s County Office of Central Services is seeking qualified applicants to fill a General Clerk IV (General Clerk 4A) grade A12 position, in the Fleet Management Division. This is a senior level advanced clerical work position.

Responsibilities

• Greets and assists office visitors with a professional and courteous demeanor;
• Answers inquiries concerning Fleet programs and services and refers more complex questions to appropriate staff;
• Reviews, edits, and enters data into Fleet automated systems such as Microsoft SharePoint, Fleet Management database, fuel management database, and other County-approved software;
• Compiles and reviews statistical and operational data; prepares reports for use by Fleet Management and County agencies;
• Serves as a point of contact for service requests, tow requests, and work orders; ensures requests are properly logged, documented, and routed for response;
• Generates and closes work orders in Fleet Management system, ensuring accurate charges, documentation, and compliance with Fleet procedures;
• Coordinates with OEM dealers and vendors on vehicle pickups, warranty repairs, and service scheduling;
• Maintains accurate records of Fleet vehicle inventory and fuel operations; coordinates with the Fleet Management Division’s Fuel Manager, regarding fuel site needs;
• Sorts, opens, and distributes mail, reports, and related materials; maintains office supplies and ensures work area cleanliness;
• Answers and records telephone inquiries and complaints, providing information or escalating as appropriate;
• Utilizes Microsoft Excel, Word, and Outlook to prepare correspondence, compile data, and generate reports for County and municipal customers.

Requirements

• Successful completion of probationary period of six (6) months at the General Clerk III level. OR One (1) year of education above the High School level which includes coursework in computer data entry, secretarial subjects or business administration.
• Six (6) months of experience performing diverse clerical tasks.

Qualifications

• Knowledge of applicable office procedures and recordkeeping practices.
• Knowledge of computerized information systems including Fleet Management systems, SharePoint, and other Microsoft Office Suites.
• Ability to communicate effectively both orally and in writing.
• Ability to act independently, exercise sound judgment, and recognize when matters must be referred to their direct supervisor or division leadership.
• Ability to compile, review, and analyze written and numeric data for accuracy and completeness.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with County staff, vendors, and the public.

Skills

• None specified in the job posting.

Benefits

• No specific benefits mentioned.

Pay

• No specific pay information provided.

Schedule

• No specific schedule information provided.