General Clerk IV

About the role

The Prince George’s County Office of Central Services is seeking qualified applicants to fill a General Clerk IV (General Clerk 4A) grade A12 position, in the Fleet Management Division.

Responsibilities

• Greets and assists office visitors with a professional and courteous demeanor;
• Answers inquiries concerning Fleet programs and services and refers more complex questions to appropriate staff;
• Reviews, edits, and enters data into Fleet automated systems such as Microsoft SharePoint, Fleet Management database, fuel management database, and other County-approved software;
• Compiles and reviews statistical and operational data; prepares reports for use by Fleet Management and County agencies;
• Serves as a point of contact for service requests, tow requests, and work orders; ensures requests are properly logged, documented, and routed for response;
• Generates and closes work orders in Fleet Management system, ensuring accurate charges, documentation, and compliance with Fleet procedures;
• Coordinates with OEM dealers and vendors on vehicle pickups, warranty repairs, and service scheduling;
• Maintains accurate records of Fleet vehicle inventory and fuel operations; coordinates with the Fleet Management Division’s Fuel Manager, regarding fuel site needs;
• Sorts, opens, and distributes mail, reports, and related materials; maintains office supplies and ensures work area cleanliness;
• Answers and records telephone inquiries and complaints, providing information or escalating as appropriate;
• Utilizes Microsoft Excel, Word, and Outlook to prepare correspondence, compile data, and generate reports for County and municipal customers.

Qualifications

• Successful completion of probationary period of six (6) months at the General Clerk III level. OR
• One (1) year of education above the High School level which includes coursework in computer data entry, secretarial subjects or business administration.
• Six (6) months of experience performing diverse clerical tasks.

Preferred Qualifications

• Knowledge of applicable office procedures and recordkeeping practices.
• Knowledge of computerized information systems including Fleet Management systems, SharePoint, and other Microsoft Office Suites.
• Ability to communicate effectively both orally and in writing.
• Ability to act independently, exercise sound judgment, and recognize when matters must be referred to their direct supervisor or division leadership.
• Ability to compile, review, and analyze written and numeric data for accuracy and completeness.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with County staff, vendors, and the public.