General Merchandise Team Leader

About the role

The starting pay range for this position per hour is $21.00 - $23.00. The full pay range for this position per hour is $21.00 - $35.70 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution, celebrate wins, drive results that deliver outcomes and elevate the guest experience.
• Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price change for GM areas.
• Lead the team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Lead a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coach and train hourly team members to build a team of hourly team members with direction from your direct leader.
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Educate your team on how operational procedures, such as setting up and organizing merchandise, managing product accuracy and stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability.
• Assess reporting to identify gaps in GM processes and assist to develop a plan to resolve for your direct leader to review and approve.
• With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable to expectations.
• Assist with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately (if applicable) and assess reporting in fulfillment to identify gaps and assist to develop a plan.
• Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor while prioritizing guest experience.
• Collaborate with all teams and leaders (including closing team) to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction.
• Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments.
• Evaluate candidates for open positions and develop a guest-centric team, as directed by your direct leader.
• Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Identify team members for future leader positions and utilize growth development to build a talent pool within your department.
• Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Demonstrate a culture of ethical conduct, following all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and help maintain a safe, compliant workplace by reporting and correcting hazards; lead and hold the team accountable to work in the same way.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
• Address all store emergency and compliance needs.

Qualifications

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).

Skills

• Guest service fundamentals and experience building a guest-first culture on your team.
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establishing clear goals and expectations and holding team members accountable to expectations.
• Leading a team by planning