General Merchandise Team Leader

About the role

The General Merchandise Team Leader plays a crucial role in enabling a consistent experience for our guests. They are experts in operations, process, and efficiency, responsible for overseeing the daily and weekly workload of their team to support business priorities and achieve sales goals. This role requires strong leadership skills, including interviewing, developing, coaching, evaluating, and retaining talent.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
• Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price change for GM areas.
• Lead the team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Educate team members on operational procedures, such as setting up and organizing merchandise, managing product accuracy and stock levels, and maintaining sales floor areas, affecting inventory management, store profitability, and product availability.
• Assess reporting to identify gaps in GM processes and assist in developing a plan to resolve for your direct leader to review and approve.
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Establish clear goals and expectations for the team and hold them accountable to expectations.
• Lead the fulfillment work accurately (if applicable) and assess reporting in fulfillment to identify gaps and assist in developing a plan.
• Ensure product is in stock, available, accurately priced and signed on the sales floor while prioritizing guest experience. Collaborate with all teams and leaders (including closing team) to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction.
• Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments.
• Evaluate candidates for open positions and develop a guest-centric team, as directed by your direct leader. Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Identify team members for future leader positions and utilize growth development to build a talent pool within your department.
• Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
• Address all store emergency and compliance needs.

Requirements

• A high school diploma or equivalent.
• Age 18 or older.
• Previous retail experience preferred, but not required.
• Highly organized and able to manage workload and prioritize tasks independently.
• Capable of remaining focused and composed in a fast-paced environment and accomplishing multiple tasks within established timeframes.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.

Qualifications

• Ability to interpret instructions, reports and information.
• Accurately handle cash register operations as needed.
• Climb up and down ladders.
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Skills

• Guest service fundamentals and experience building a guest-first culture on your team.
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.

Benefits

Target offers comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.