General Merchandise Team Leader
About the role
The General Merchandise Team Leader role is within the General Merchandise (GM) team, which prioritizes guest experience while ensuring product availability and ease of shopping. This role involves leading a team of hourly employees, managing daily/weekly workload to meet sales goals, and executing various tasks such as picking, packing, and shipping.
Responsibilities
- Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
- Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
- Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price change for GM areas.
- Lead a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
- Coach and train hourly team members to build a team of hourly team members with direction from your direct leader.
Requirements
- High school diploma or equivalent
- Age 18 or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Qualifications
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Able to climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.
- Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
Skills
- Guest service fundamentals and experience building a guest-first culture on your team
- Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency
- Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent
- Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader
Benefits
Target offers comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Pay
The starting pay range for this position per hour is $23.75 - $25.75. The full pay range for this position per hour is $23.75 - $40.40. Pay is based on several factors which vary based on position, including labor markets and in some instances may include education, work experience and certifications.
Schedule
This role requires a flexible work schedule, including nights, weekends, holidays, and closing shifts. Reliable and prompt attendance is necessary.