General Merchandise Team Leader

About the role

The General Merchandise Team Leader role is within the General Merchandise team, which experts in operations, process, and efficiency to ensure a consistent guest experience. This role involves delivering guest experience commitments, managing workload, and leading a team of hourly team members.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution, celebrating wins, driving results that deliver outcomes and elevate the guest experience.
• Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price changes for GM areas.
• Lead a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent.
• Coach and train hourly team members to build a team of hourly team members with direction from your direct leader.

Requirements

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Qualifications

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Able to climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.

Skills

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader
• Expertise in operations, accuracy, process and efficiency
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader
• Establish clear goals and expectations and hold team members accountable to expectations
• Lead the efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately (if applicable) and assess reporting in fulfillment to identify gaps and assist to develop a plan
• Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor while prioritizing guest experience. Collaborate with all teams and leaders (including closing team) to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction
• Evaluate candidates for open positions and develop a guest-centric team, as directed by your direct leader. Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Identify team members for future leader positions and utilize growth development to build a talent pool within your department
• Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrate a culture of ethical conduct, following all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and help maintain a safe, compliant workplace by reporting and correcting hazards; lead and hold the team accountable to work in the same way
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the instore security culture
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices
• If applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Address all store emergency and compliance needs

Benefits

Target offers comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.