General Merchandise Team Leader

Starting pay range: $20.50 - $22.50 per hour. Full pay range: $20.50 - $34.85 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave
• Paid national holidays
• Paid vacation

About the role

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. This role is part of General Merchandise (GM) teams, which prioritize guest experience while ensuring product availability and ease of shopping through replenishment, pricing, signing, setting, and maintaining the sales floor and backroom.

Skills

• Guest service fundamentals and building a guest-first culture
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Planning daily/weekly workload to support business priorities and deliver sales goals
• Leading and developing a team, including interviewing, coaching, evaluating, and retaining talent
• Process improvements and enhancing workload efficiency

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience
• Train and ensure team members understand and deliver on Target’s guest experience commitments and consistent operations
• Observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review guest, financial, and team outcome metrics to identify opportunities and drive results
• Lead execution of daily/weekly workload to meet department and store sales goals, including receiving products, merchandising, signing, setting, and updating sales floor displays
• Educate team on operational procedures and their impact on inventory management, store profitability, and product availability
• Assess reporting to identify gaps in GM processes and assist in developing resolution plans
• Assign daily tasks based on workload and guest traffic patterns, ensuring alignment with business priorities
• Help establish clear goals and expectations, holding team members accountable
• Lead pick, pack, and ship fulfillment work accurately and assess reporting to identify gaps
• Ensure product is in stock, available, accurately priced, and signed on the sales floor
• Stay informed about trends and products to educate team members during connection moments
• Evaluate candidates for open positions and develop a guest-centric team
• Support guest services such as back-up cashier and digital fulfillment processes
• Demonstrate inclusivity by valuing diverse voices and creating equitable experiences
• Adhere to all Target policies and safety procedures, maintaining a safe and compliant workplace
• Lead and model a safety culture, identifying and correcting hazards
• Support merchandise protection strategies and follow safe and secure training processes
• Assume store-level leadership on duty (LOD) responsibilities as needed
• Address all store emergency and compliance needs

Requirements

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred but not required
• Ability to lead and hold others accountable
• Effective communication skills using multiple frequency devices, handheld scanners, and other technology
• Work independently and as part of a team
• Manage workload and prioritize tasks in a fast-paced environment
• Welcoming and helpful attitude toward guests and team members
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations as needed
• Climb up and down ladders
• Scan, handle, and move merchandise efficiently and safely, including lifting or moving up to 44 pounds without assistance
• Flexible work schedule, including nights, weekends, and holidays; reliable and prompt attendance
• Capable of working in varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift

This is a full-time role, but hours may fluctuate based on business needs and are not guaranteed at 40 hours per week.