General Merchandise Team Leader

Pay

The starting pay range for this position is $25.00 - $27.00 per hour. The full pay range is $25.00 - $42.50 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

• Medical, vision, and dental insurance
• Life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

For more details, visit Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. Teams in General Merchandise (GM) prioritize guest experience while ensuring product availability and ease of shopping through tasks such as replenishment, pricing, signing, setting, and maintaining the sales floor and backroom. The GM teams also handle inbound, outbound, and fulfillment responsibilities.

Skills

This role can help you build and develop skills in:

• Guest service fundamentals and building a guest-first culture
• Retail business fundamentals, including sales trends, inventory management, and pricing strategies
• Planning and managing workload to support business priorities and deliver sales goals
• Leading, interviewing, developing, coaching, evaluating, and retaining team members
• Coaching and training hourly team members

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
• Ensure team members understand, are trained on, and deliver Target’s guest experience commitments and operational standards.
• Observe and provide feedback, holding team members accountable for guest experience and operational execution.
• Review guest, financial, and team outcome metrics to identify opportunities and drive improvements.
• Lead the execution of daily/weekly workload to meet department and store sales goals, including receiving, merchandising, signing, restocking, and updating sales floor displays.
• Educate the team on how operational procedures impact inventory management, profitability, and product availability.
• Assess reporting to identify gaps in GM processes and assist in developing resolution plans.
• Assign daily tasks based on workload and guest traffic patterns, ensuring alignment with business priorities.
• Help establish clear goals and expectations, holding team members accountable.
• Lead pick, pack, and ship fulfillment work accurately and assess reporting to identify gaps.
• Ensure product is in stock, accurately priced, and signed on the sales floor while prioritizing guest experience.
• Collaborate with teams to ensure the store is guest-ready.
• Stay informed about trends and products to educate team members.
• Evaluate candidates for open positions and develop a guest-centric team.
• Model best practices for onboarding, learning, and closing skill gaps through coaching.
• Support guest services, including back-up cashier and digital fulfillment processes.
• Demonstrate inclusivity, ethical conduct, and compliance with all policies and safety procedures.
• Lead and model a safety culture, including hazard identification and incident reporting.
• Support merchandise protection strategies and follow security processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities.
• Address all store emergency and compliance needs.

Requirements

• High school diploma or equivalent.
• Age 18 or older.
• Previous retail experience preferred but not required.
• Ability to lead and hold others accountable.
• Effective communication skills using multiple frequency devices, handheld scanners, and other technology.
• Capability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks in a fast-paced environment.
• Welcoming and helpful attitude toward guests and team members.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information accurately.
• Handle cash register operations as needed.
• Climb up and down ladders.
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds without assistance.
• Flexible work schedule, including nights, weekends, and holidays; reliable and prompt attendance.
• Capable of working in varying temperatures, humidity, and other elements.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

This is a full-time role, but hours may fluctuate based on business needs and are not guaranteed at 40 hours per week.