General Merchandise Team Leader
About the role
The General Merchandise Team Leader role is within the General Merchandise team, experts of operations, process and efficiency who enable a consistent experience for our guests. This role is responsible for delivering guest experience commitments, managing workload, and leading a team of hourly team members.
Responsibilities
- Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
- Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution, celebrating wins, driving results that deliver outcomes and elevate the guest experience.
- Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price changes for GM areas.
- Educate team members on operational procedures affecting inventory management, store profitability, and product availability.
- Achieve a consistent experience for guests by ensuring product is in stock, available, accurately priced and signed on the sales floor while prioritizing guest experience. Collaborate with all teams and leaders to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction.
- Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments.
- Evaluate candidates for open positions and develop a guest-centric team, as directed by your direct leader. Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- Identify team members for future leader positions and utilize growth development to build a talent pool within your department.
- Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws.
- Model inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Model the execution of physical security processes in order to enhance the instore security culture.
- Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
- If applicable, as a key carrier, follow all safe and secure training and processes.
- Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
- Address all store emergency and compliance needs.
Requirements
- High school diploma or equivalent
- Age 18 or older
- Previous retail experience preferred, but not required
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Qualifications
- Lead and hold others accountable
- Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Skills
- Guest service fundamentals and experience building a guest-first culture on your team
- Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency
- Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent
- Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader
Benefits
Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Pay
The starting pay range for this position per hour is $23.00 - $25.00. The full pay range for this position per hour is $23.00 - $39.10. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications.
Schedule
This role requires a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).
Application Instructions
Please visit https://tgt.biz/BenefitsForYou_C to learn about benefits eligibility for this role.
Equal Opportunity Employer
Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Beware of Hiring Scams
Target will never ask you to submit personal information via a text message for a position. Target will only ask you to apply for positions through corporate.target.com/careers, or Workday, our applicant tracking system.
Competitive Benefits
We are proud to provide benefits that support you, your family and your future. For more details, please visit https://tgt.biz/BenefitsForYou_C.