General Manager - Upper West Side

Job Summary

The General Manager oversees its respective centers, teams, and processes that are essential to our success. A General Managers will build a team of capable and competent employees that can enhance and optimize operational performance of their centers.

Qualifications

• 2 or more years of leadership experience preferred
• Healthcare administration or management background preferred
• Strong computer literacy
• Leadership qualities with good communication skills
• Conflict resolution skills must be developed
• Dermatology experience preferred
• Working knowledge of HIPAA & OSHA compliance

Competencies

• Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools to achieve high level day to day operational results.
• Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
• Strategic and Efficient Planning - Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing.
• Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way.
• Talent Appreciation - inspires, motivates, coaches, and develops others.
• Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools to achieve high level day to day operational results.
• Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
• Strategic and Efficient Planning - Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing.
• Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way.
• Talent Appreciation - inspires, motivates, coaches, and develops others.

Job Responsibilities

• Develop A-Team that delivers A-Level Operational Outcomes and Processes
• Culture of Positivity NPS for providers & staff >82
• Perform as a stable operations leader – displays strong leadership that achieve KPIs and measurable goals as outlined by the RM team.
• Optimization of operational processes to deliver on goals – staffing percentages and budget adherence
• Effective and collaborative management - able to effectively collaborate with other company departments/teams to achieve successful results.
• Independently drive key change and transformation initiatives aligned with organizational strategic goals
• Heavy focus on auditing SOPs and accountability of SOP compliance at all respective center levels, as well as supporting providers while coaching and developing staff to ensure all are A players.
• Hold team accountable for C.A.R.E Core Habits Specific Goals/Objectives
• Build a capable and competent Office Team at each office being overseen.
• Develop the team in a cost-effective manner. Build a knowledge base across all disciplines with cross training employees.
• Provide a strong culture of continued education and training for all staff members.
• Manage, develop and coach staff.
• Strong focus on full accountability of center SOP compliance through consistent auditing and follow through at offices.
• Achieve monthly center goals set forth by the GM
• Report and KPIs. Track to financial goals and patient satisfaction goals which will be updated ad outlined by the operations team and shared with GMs monthly at a minimum unless the GMs are made aware of any delays.
• Ensure Staffing, Medical Supplies and Office Supplies are beneath guidance figures noted below
• Promote a culture of positivity and help build a company that has long-term sustainability.
• Achieve smooth running office level operations and site level autonomy.
• Create a positive and respectful center environment.
• All audit logs (labs, RX, open notes, messages, Klara inbox, tasking) completed end of day at each office
• Cross training of staff for versatile staffing
• Monthly staff meetings recommended
• Inventory and Cash management as per SOP guidelines
• Scheduled on site visits for preparation in time spent in each office and allowing staff and providers to prepare
• First line of contact for all front desk and MA issues always
• Ensure that all offices appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled.
• Collaboration with PSC on office updates, provider updates and anything anyone scheduling would need to know
• Take responsibility when office team makes mistakes in coaching and learning sessions
• For an office that has MOHs- MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained.
• Post care concerned for MOHs are set up to go directly to the surgeon
• GM is responsible for knowledge of CLIA needs and works with lab to make sure up to date information
• Other duties as assigned by supervisor on an as needed basis.

KPIs

To be discussed based on role and updated annually.