Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, drive sales targets, and create an outstanding in-store experience.

Responsibilities

• Take care of guests and confirm team members have what they need
• Lead by example on the sales floor
• Coach and motivate team members to reach their full potential
• Resolve customer issues and assist with transactions
• Set and share daily/weekly/monthly goals with sales teams
• Provide training and mentoring to deliver an outstanding customer experience
• Identify and address selling skill gaps to help the team meet and exceed sales metrics and quota assignments
• Run store operations including analyzing staffing needs, reporting financial and sales data, handling cash, and ensuring store up-time and functionality
• Maintain store cleanliness and manage inventory
• Lead store merchandising and planogram compliance
• Complete store opening and closing activities
• Collaborate with store leader on day-to-day operations

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluate performance, and develop a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service experience, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States
• Ability to lift ten pounds and stand for long periods of time

Qualifications

• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service experience, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States
• Ability to lift ten pounds and stand for long periods of time

Skills

• Customer service skills
• Leadership skills
• Team management
• Goal setting and evaluation
• Problem-solving and conflict resolution
• Customer relationship management
• Merchandising and planogram compliance

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $16.00 plus uncapped commission.

Schedule

Hours may vary based on business needs.