Assistant General Manager
About the role
Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.
Responsibilities
- Taking care of guests and confirming that your coworkers have what they need.
- Leading by example on the sales floor.
- Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
- Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
- Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
- Maintaining inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
- Leading store merchandising and planogram compliance in accordance with company expectations.
- Completing store opening and closing activities.
Requirements
- Background in customer service within the retail, restaurant, or wireless industry preferred
- 1-2 years of experience in a Customer Service or leadership role
- Management experience in a commissions-based sales environment
- Proven track record of achieving challenging team and individual sales goals
- Balanced multiple opposing priorities in a multifaceted environment
- Set goals, evaluated performance, and developed a high performing team
- Basic interview skills and enhanced staffing knowledge
- High school diploma or GED
- One or more years of customer service, preferably in a retail or sales environment
- Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
- At least 18 years of age
- Legally authorized to work in the United States
Qualifications
- Ability to lift ten pounds
- Ability to stand for long periods of time
Skills
- Customer service
- Leadership
- Teamwork
- Problem-solving
- Communication
Benefits
- Paid Training
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- 50% off Verizon Service
- VNation Disaster Relief
- Referral Bonus
- Frequent Contests
- Career Advancement Opportunities
Pay
We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $17.55 plus uncapped commission.
Schedule
Hours may vary based on business needs.