General Manager - Springhill Suites Jacksonville Deerwood ($80K - $85K)

Property: SpringHill Suites Jacksonville Deerwood (102 keys), a select-service, all-suite Marriott hotel located at 4385 Southside Boulevard, Jacksonville, FL 32216. This on-site managerial role involves up to 15% travel for brand meetings, leadership development, community engagement, and market-related activities.

About the Property

SpringHill Suites Jacksonville Deerwood is a 102-suite, all-suite hotel situated in Jacksonville's Deerwood Park business district. The property offers spacious studio suites with separate areas for working, relaxing, and sleeping, along with complimentary hot breakfast, free high-speed Wi-Fi, an outdoor pool and whirlpool, fitness center, business center, on-site laundry facilities, and convenient access to major corporate offices, St. Johns Town Center, Jacksonville beaches, and downtown attractions. The hotel caters to both business and leisure travelers seeking modern accommodations in a highly accessible South Jacksonville location.

About Remington Hospitality

Remington Hospitality is a U.S.-based, third-party hotel management company founded in 1968, operating across the United States, the Caribbean, and Latin America (CALA). The company manages over 100 hotels across 30 states and 26 brands, emphasizing financial discipline, brand compliance, operational accountability, and a collaborative, performance-driven culture focused on long-term success and professional growth.

About the Role

The General Manager is responsible for the overall leadership, financial performance, guest satisfaction, and day-to-day operations of the 102-key SpringHill Suites Jacksonville Deerwood. This role provides strategic direction to all hotel departments, ensuring exceptional guest experiences, strong associate engagement, brand compliance, and achievement of revenue and profitability goals. The General Manager leads sales, operations, and financial initiatives while fostering a culture of accountability, service excellence, and teamwork.

The ideal candidate is an experienced hospitality leader with a proven track record of driving hotel performance, developing high-performing teams, and delivering outstanding results in guest satisfaction, market share, and profitability. The General Manager reports to the Vice President of Operations and oversees direct reports including the Director of Sales, Front Office Manager, Executive Housekeeper, Chief Engineer, and other department leaders.

Remington's Five Key Drivers

The General Manager leads the property’s Five Key Drivers, ensuring alignment, accountability, and measurable results:

• Associate Engagement
• Guest Experience
• Revenue Growth & Commercial Performance
• Cost Discipline & Operational Efficiency
• Asset Value & Long-Term Sustainability

Responsibilities

• Practice a culture of guest service in all interactions; promote courtesy, good will, and a positive attitude.
• Anticipate guest needs, respond promptly, and acknowledge all guests to maintain positive guest relations.
• Resolve guest complaints to ensure guest satisfaction in every interaction.
• Coordinate special programs, functions, and incentives to improve guest service.
• Work cooperatively and professionally with fellow associates.
• Effectively lead the Executive Committee to achieve property goals.
• Develop and ensure achievement of hotel revenues and profits using forecasting, P&L management, and RevPAR.
• Ensure the property is compliant in all departments and grows business year over year.
• Maintain product quality to support future bookings, banquet sales, and food & beverage revenue while maximizing pricing goals.
• Coach and develop leaders to exceed performance expectations.

Requirements

• Bachelor's degree in Hotel Management or a related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong verbal and written business communication skills.
• Strong presentation skills and ability to lead teams at leadership and hourly levels.
• Knowledge of federal, state, and local employment laws and regulations.
• High work ethic and self-initiative.
• Strong computer skills in Microsoft Suite.
• Regular attendance according to established guidelines.
• Proven record of commitment and professionalism in a 24/7 operation.
• Professional image as perceived by subordinates, peers, superiors, guests, and the community.
• Basic computational ability.
• Ability to focus and complete tasks despite frequent interruptions.
• Ability to maintain excellent relationships with staff and uphold confidentiality.
• Maintain a calm and professional demeanor in high-pressure situations.
• Ability to converse calmly with upset associates, superiors, and guests in emotionally charged situations.
• Ability to participate in and lead departmental and/or hotel team meetings.

This job description is not exhaustive; other duties may be assigned as needed.

Pay

Salary: $80,000 – $85,000 USD. Bonus opportunities: Up to 50% quarterly, based on quarterly earned wages.