General Manager, Site Operations

Job Overview

We are seeking a General Manager, Site Operations, reporting to the Associate Vice President, Solutions, to serve as the central coordination and accountability point for the Charlotte Branding & Signage operation.

What You'll Do

• Owning and maintaining visibility to the end-to-end master schedule for Charlotte-driven work
• Coordinating priorities across project management, design, prepress, print production, warehouse/shipping, and delivery
• Driving execution discipline, milestone accountability, and timely escalation of risks or capacity constraints
• Creating site-level reporting and communication rhythms that improve transparency across Charlotte and broader LIVE·TEAM leadership
• Removing blockers, resolving competing priorities, and ensuring teams stay aligned to client commitments
• Identifying process gaps and driving continuous improvement across scheduling, handoffs, workflows, and reporting

Key Responsibilities

• Master Schedule Ownership & Execution Control:
• Own and maintain the end-to-end master production and delivery schedule for all Charlotte-driven work
• Align timelines across project management, design, print production, prepress, warehouse/shipping, and delivery
• Identify schedule conflicts early and drive timely resolution with the appropriate stakeholders
• Maintain visibility to capacity constraints, competing priorities, and critical path dependencies
• Project Delivery Governance:
• Drive accountability across cross-functional teams for milestones, deadlines, handoffs, and deliverables
• Track project health across all active Charlotte jobs, including timeline, risk, dependencies, and decision needs
• Facilitate regular production and delivery meetings to ensure alignment and forward movement
• Escalate risks, delays, and capacity issues with clear recommendations and proposed next steps
• Support consistent execution standards across active work, including planning, tracking, production readiness, and delivery follow-through
• Site Reporting & Visibility:
• Maintain site-level reporting tools that provide visibility across active work, capacity, risks, and delivery performance
• Track and report project status, including on track, at risk, delayed, or requiring leadership decision
• Provide regular reporting to the Associate Vice President, Solutions and functional leadership to support faster decision-making and escalation
• Cross-Functional Coordination:
• Serve as the primary integrator across Charlotte project management, design, prepress, print production, warehouse/shipping, and delivery teams
• Coordinate priorities between local project needs, centralized production resources, and functional leaders
• Ensure adherence to company processes, workflows, quality standards, and operating expectations
• Issue Resolution & Escalation Management:
• Act as the central escalation point for site-level delivery issues and operational blockers
• Remove blockers by coordinating ownership, next steps, and follow-up across teams
• Facilitate rapid decision-making when priorities conflict or timelines are at risk
• Escalate unresolved issues with clear context, options, and recommended action
• Client Delivery Support:
• Partner with Project Management to ensure client commitments, timelines, and expectations are understood and supported internally
• Step in on high-risk, high-visibility, or operationally complex projects as needed
• Ensure internal alignment supports external commitments and client delivery expectations
• Support project teams in identifying delivery risks, resource needs, and schedule impacts before they become client-facing issues
• Help maintain a high standard of service, responsiveness, and execution quality across Charlotte-driven work
• Continuous Improvement:
• Identify inefficiencies in scheduling, handoffs, planning, communication, reporting, and workflow management
• Drive process improvements across project management, design, production, prepress, warehouse/shipping, and delivery
• Help build a more scalable, disciplined, and repeatable operating model for the Charlotte site
• Leadership & Matrix Influence:
• Lead through influence across a matrixed environment where not all functional team members report directly into the role
• Establish clear expectations, meeting cadences, decision pathways, and accountability routines across the site
• Build trust with functional leaders and frontline teams through clear communication, follow-through, and problem-solving
• Model a culture of ownership, urgency, collaboration, and operational discipline
• Support the Associate Vice President, Solutions by providing local operating visibility, escalation support, and execution leadership

Success Metrics

• Improved visibility to all active Charlotte work and site-level priorities
• Stronger adherence to master schedules, production timelines, and delivery commitments
• Fewer avoidable last-minute escalations, handoff breakdowns, and preventable delays
• Improved cross-functional alignment across project management, design, prepress, production, warehouse/shipping, and delivery
• Timely escalation of risks, capacity constraints, and decision needs with clear recommendations
• Creation of more scalable, repeatable site operating rhythms and process standards

What We're Looking For

• Required Skills and Abilities:
• Strong operational leadership capability with the ability to drive action across multiple functions
• Exceptional communication, organization, prioritization, and escalation management skills
• The ability to synthesize information quickly and translate complexity into clear next steps
• A strong understanding of production workflows, scheduling dependencies, and delivery realities
• The ability to balance urgency, quality, capacity, cost, and client commitments
• A high level of accountability, ownership, judgment, and follow-through
• A collaborative leadership style with the ability to build trust across teams and functions
• Comfort operating in ambiguity and creating structure in a changing, fast-moving environment
• Education And Experience:
• 5 to 10+ years of experience in operations, project delivery, signage, print production, live events, fabrication, or a related production environment
• Proven experience coordinating complex, cross-functional workflows across multiple teams or workstreams
• Strong experience with scheduling, resource planning, delivery tracking, and operational reporting
• Experience working in matrixed organizations where influence, alignment, and escalation are critical to success
• Experience in signage, branding, print production, fabrication, live events, or temporary event environments strongly preferred
• Demonstrated success improving workflows, creating structure, and driving accountability in fast-paced operational environments