General Manager - Sheraton Philadelphia Airport ($150K - $170K)

About the role

The General Manager is responsible for the overall leadership, financial performance, guest satisfaction, and daily operations of the 250-suite Sheraton Suites Philadelphia Airport. This role oversees all hotel departments, drives revenue and profitability, ensures Marriott brand compliance, and leads a high-performing team focused on operational excellence, guest satisfaction, and associate engagement.

Responsibilities

• Practice a culture of guest service in all interactions
• Promote courtesy, good will and a positive attitude in each and every encounter
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction in each interaction
• Coordinate special programs, functions and incentives to improve guest service
• Effectively lead the Executive Committee to reach the goals of the property
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
• Ensure the property is compliant in all departments, growing the business year over year
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
• Coach and develop leaders to exceed performance expectations

Requirements

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines

Qualifications

The ideal candidate will have a proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation, and will possess a professional image as perceived by subordinates, peers, superiors, guests and community.

Skills

• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Ability to focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings

Benefits

The General Manager will be eligible for bonus opportunities of up to 50% quarterly, based on quarterly earned wages, and will have a salary range of $150,000 – $170,000 USD.