General Manager - Airport Operations

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About the role

Responsible for day-to-day operational, financial, and personnel performance of an assigned domestic outstation. Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and Ground Security Coordinator (GSC) responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals. Participates as a team member with headquarters support organizations and other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to federal, state, and city agencies as well as the FAA.

Responsibilities

• Responsible for compliance with Stations controls and Internal Audit standards
• Maintain a safe, clean, and reliable operation
• Maintain station facilities, equipment, and professional appearance standards for all United employees
• Lead a positive employee relations work environment and collaborative relationships with applicable labor groups
• Lead station activities to ensure outstanding customer service, including mainline, express, and partner airlines
• Responsible for performance management and ongoing professional development support of direct reports and “dotted line” reports
• Lead station budget, staffing forecasts, and resource requirements
• Maintain strong working relationships with other airlines, airport authorities, vendors, governmental authorities (FAA, TSA, CBP), and internal divisions
• Lead vendor service contracts as required

Requirements

• High school diploma or equivalent
• Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience
• Knowledge of airport operations and related technology
• Ability to work in a dynamic, fast-paced operational environment
• Knowledge of station controls and Internal Audit standards
• Analytical thinking, goal-directed leadership, and service-oriented performance
• Knowledge of operational Corporate policies and procedures
• Strong communication and interpersonal skills
• Demonstrated ability to develop and motivate personnel
• Strong problem-solving skills and drive for excellence
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to handle operational and/or unforeseen situations
• Must live in the vicinity of the airport
• Travel required as needed
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal Service clearances
• Must be eligible to acquire and maintain credentials vital for the position
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Qualifications

Preferred Qualifications:

• Bachelor's degree or related experience
• Customer Service and/or Ramp experience
• Hub and Line experience
• Knowledge of Union Contract

Pay

The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical, dental, and vision coverage
• Life, accident, and disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k) retirement plan
• Flight privileges