General Manager Retail

Scope of Responsibilities

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
• Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
• Actively operates with excellence, maximizing sales driving opportunities and actively planning to increase effectiveness within the store
• Establishes and effectively prioritizes daily store activities for quality operations
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Maintains high standards of cleanliness, food/product safety, and branding requirements
• Properly uses POS, SAP and ADP systems in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
• Works in tandem with district manager to establish store plans that are attainable and growth-oriented
• Works in conjunction with regional manager and finance department to establish profit and loss for the store
• Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel

People Management

• Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
• Develops store personnel, especially the management team, using coaching, mentoring, and empowerment practices

Specific Knowledge & Skills

• 3+ years experience in store operations management
• Experience and accountability for financial statements including Profit & Loss
• Minimum Bachelor's degree in Business or Hospitality or equivalent experience preferred