Retail General Manager

About the role

The General Manager at Office Depot OfficeMax is responsible for growing total sales and services within the location, driving the overall customer experience, and fostering a sales service culture. This role involves managing sales performance, identifying sales opportunities, and developing store strategies to achieve sales results and operational goals. The General Manager will focus on increasing conversion rates, driving customer traffic, and ensuring maximum sales and profitability through key business initiatives.

This position includes ownership of associate training and development, talent assessment, and succession planning. The General Manager provides coaching, constructive feedback, and leads a team to create a customer-first environment. They are actively engaged with the local community, hosting in-store events with small and medium businesses (SMB) to build client relationships, improve customer retention, and increase brand awareness and loyalty.

Additional responsibilities include hiring, merchandising, operations, execution of store and company standards, resolving associate and customer concerns, and performance management. The General Manager fosters a positive and inclusive workplace and acts as a Change Champion by initiating and supporting company changes.

Responsibilities

• Achieve sales, services, operations, profit, and customer/community relationship goals.
• Drive the overall customer experience and sales service culture within the store.
• Manage sales performance and identify sales opportunities.
• Develop and execute store strategies and tactics to meet sales and operational goals.
• Increase conversion rates and drive customer traffic into stores.
• Focus on key business initiatives to maximize sales and profitability.
• Own associate training, development, talent assessment, and succession planning.
• Provide positive and constructive feedback, coaching, and counseling to associates.
• Lead, motivate, and inspire associates to create a customer-first environment.
• Engage with the local community and host in-store events with SMBs to build client relationships and improve retention.
• Oversee hiring, merchandising, operations, and execution of store and company standards.
• Resolve associate and customer relations concerns in a timely manner.
• Manage performance of all associates and foster a positive, inclusive workplace.
• Act as a Change Champion by initiating and supporting company changes.

Requirements

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred.
• 2–4 years of management experience or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment with proven people-management abilities.
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficient with computers, job-related technology, and POS systems.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions. It operates through an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $50,500/year to $71,800/year. All state and local minimum wage requirements will be complied with, which may result in an adjustment to the salary range.

Benefits

• Competitive salaries.
• Comprehensive benefits package, including a 401(k).
• Opportunities for career growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.