Retail General Manager

About the role

A Visionworks General Manager (GM) leads both people and the business, driving profitability while delivering a simple, human, and bold patient and customer journey from doctor appointment to eyewear pickup. The GM manages a service‑driven team, collaborates closely with the Doctor, and ensures an excellent experience for every patient and customer.

Responsibilities

• Maximize store profitability without compromising the patient/customer experience by meeting and exceeding financial and performance goals.
• Engage regularly with the Doctor to discuss business needs, associate performance, and patient/customer experience.
• Prepare and plan daily operations by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, train, coach, develop, and support store associates to deliver a flawless patient/customer experience.
• Remove obstacles and resolve issues in the patient/customer experience as needed.
• Lead, execute, and continuously improve all operational activities to meet financial and customer experience objectives.

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.
• Licensed GMs must hold a current State Optician’s License.

Benefits

• Generous, competitive benefits package (available to part‑time employees as well).
• Exclusive employee discounts, including vision coverage.
• Paid Parental Leave.
• Bereavement Leave.
• 401(k) Savings Plan.
• Paid Time Off.
• Milestone anniversary awards.
• Medical and Dental coverage for full‑time employees.
• Additional benefits and perks.

Pay

Salary range: $58,656 – $70,768.35 per year. Compensation may also include eligible bonuses, equity, and commissions.

Schedule

Full Time