General Manager (Restaurant)

We are a well-recognized global brand with nearly 20 locations across Cincinnati and Northern Kentucky. This is a great opportunity to join a thriving, family-run franchise business.

About the role

We are seeking a seasoned and dynamic General Manager to lead our restaurant team. As the General Manager, you will be the cornerstone of our restaurant operations, responsible for driving our business forward, enhancing our reputation, and making a significant impact on our success. This role encompasses managing food production, ensuring food safety, hiring and onboarding new staff, and providing exceptional guest services.

Responsibilities

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
• Make employment and termination decisions, including interviewing, hiring, evaluating, and disciplining kitchen personnel as appropriate.
• Provide direction to shift leaders and staff to achieve restaurant goals.
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant.
• Implement policies and protocols that will maintain future restaurant operations.
• Prepare reports at the end of the shift/week, including staff control, food control, and sales.
• Train new and current employees on proper customer service practices.
• Implement and manage financial controls including labor cost, cash, and inventory.
• Set operational goals and follow up with measures, budgets, production, and operating reports.
• Manage food and beverage operations within budget and to the highest standards.
• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods, and continuously make necessary improvements.
• Identify customers’ needs and respond proactively to all of their concerns.
• Lead the restaurant staff to meet the expectations of our customers.

Requirements

• Minimum 5+ years of experience in restaurant management, including staff management, food safety, and guest services.
• Proven track record of managing a busy kitchen, hiring and onboarding staff, and providing top-notch guest services.
• Strong knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational excellence.
• Exceptional communication and team management abilities.
• Culinary school diploma or degree in Business Administration is a plus.
• Strong ability to handle pressure and solve problems.
• Excellent customer service skills.
• Proficient in MS Office and restaurant management software.
• Passion for providing extraordinary service.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
• Excellent attention to detail.
• Strong leadership and people skills.
• Proven ability to drive guest service initiatives by motivating and leading team members.
• Must possess strong analytical thinking and problem-solving skills.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Schedule

Hours may consist of overnight and weekend shifts, accumulating approximately 45 hours per week.

Pay

$65,000 - $85,000 per year

Benefits

• Medical, dental, and vision coverage
• 4% 401K match
• Strong PTO package
• Free employee meals
• Monthly bonus package