General Manager

About the role

As a General Manager at Victra, the largest Verizon authorized retailer in the United States, you will shape our guest experience by coaching your team to give their best to Every Guest, Every Time. You will exceed sales targets while maintaining operational excellence, develop your Assistant General Manager, and take ownership of your store. This role thrives in a competitive, fast-paced sales environment where you motivate your team to deliver high-performance results and optimize both customer and employee experiences.

Responsibilities

• Drive high-performance results in a demanding solutions sales environment.
• Mentor and develop your Assistant General Manager.
• Complete trainings and attend weekly sales leadership calls.
• Motivate your team to excel in every guest interaction.
• Build, develop, and mentor your sales team to follow the sales process with Every Guest, Every Time.
• Attract and retain top-caliber employees while acting as a brand advocate for Victra.
• Provide ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services effectively.
• Ensure store employees meet monthly success measurements and complete assigned training on time.
• Develop and implement sales tools and initiatives.
• Maintain store performance through retail inventory compliance.
• Engage in business operations, including budgeting, forecasting, analyzing sales reports, and maintaining labor controls.
• Drive in-store traffic and capitalize on the existing customer base through innovative strategies.
• Own store success, including staffing, scheduling, marketing, loss prevention, and addressing employees’ work-related needs.
• Resolve guest escalations in a timely manner.
• Communicate company objectives and priorities clearly to team members with timely follow-up.
• Stay updated on new sales promotions and provide guests with complete solutions for their current and future needs.

Requirements

• 1-3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and during peak periods (e.g., November through December).
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Complete a 4-day New Hire University (NHU) training program within 30 days of your official start date (may include overnight travel at the company’s expense).
• Complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU (may include overnight travel at the company’s expense).
• Complete various online and computer-based training throughout your employment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Pay

Base rate of $16.00/hour with uncapped earning potential through commission.