General Manager - Residential Remodeling

Location: Kitsap County, WA. This is a full-time, primarily on-site position based in Kitsap County, Washington, with regular travel to project sites throughout Kitsap County and occasional travel elsewhere in the region. This is not a remote position.

About the Role

We're seeking an experienced General Manager to lead the daily operations of an established residential design-build remodeling company based in Poulsbo, Washington. The company specializes in high-quality residential remodeling, focusing on interior remodels and renovations, with plans to expand into larger remodels, additions, and future custom home projects. This hands-on executive leadership position offers significant autonomy to improve systems, develop the team, strengthen operations, and help grow the company into a larger, multi-department organization. The right candidate will operate with an owner's mindset, take responsibility for results, and play a central role in shaping the company's future.

Responsibilities

• Lead the company's day-to-day operations and take ownership of overall business performance.
• Manage financial results, including budgeting, forecasting, job costing, margins, cash flow awareness, and operational reporting.
• Report company performance, challenges, and growth opportunities to ownership on a regular basis.
• Lead or closely oversee in-home consultations, estimating, proposal development, sales presentations, and project handoffs.
• Identify and develop new business opportunities, referral relationships, and growth channels.
• Hire, coach, manage, and hold team members accountable as the organization grows.
• Oversee project managers, superintendents, field crews, administrative support, designers, and trade partners.
• Ensure projects are completed safely, on schedule, within budget, and according to established quality standards.
• Oversee the preconstruction process, including permits, engineering coordination, selections, procurement, scheduling, and construction readiness.
• Maintain strong vendor and subcontractor relationships while protecting project margins and delivery timelines.
• Improve internal systems, communication, organization, and accountability across the company.
• Provide a professional and consistent client experience from the initial consultation through project completion.
• Help execute a long-term strategy to expand the company's project scope, capabilities, revenue, and market presence.

Qualifications

• At least seven years of experience in residential construction, remodeling, custom homes, or design-build operations.
• Previous experience as a General Manager, Operations Manager, senior Project Manager, Project Executive, or similar construction leader.
• Proven experience managing multiple residential construction projects simultaneously.
• Strong knowledge of end-to-end project delivery, including sales, estimating, preconstruction, procurement, scheduling, field operations, and closeout.
• Demonstrated experience hiring, managing, developing, and holding employees and subcontractors accountable.
• Strong background in business development, consultative sales, estimating, and client relationship management.
• Strong financial literacy, including job costing, budgeting, margin management, forecasting, and performance reporting.
• Experience with large-scale remodels, additions, or custom home construction is strongly preferred.
• Excellent customer service, communication, organization, leadership, and problem-solving skills.
• Comfortable making decisions and operating with a high degree of independence and accountability.
• Experience using residential construction management software, such as JobTread, is preferred.
• Experience working within Washington contractor-registration and residential construction requirements is preferred.
• Must be based in or willing to commute to the Kitsap County area.

Pay

• Base salary of $120,000-$150,000 per year, depending on experience.
• Eligible for an annual performance bonus based on written operational, profitability, and project-delivery goals.

Benefits

• Full-time, W-2 employment with health insurance benefits.
• Long-term advancement potential, which may include expanded executive responsibilities and a performance-based incentive arrangement.
• Significant autonomy and decision-making authority.
• Opportunity to help build the company's leadership team, operating systems, and future direction.