General Manager- Residence Inn / SpringHill Carmel

About the role

Ghoman Group is seeking an experienced and results-driven Hotel General Manager to oversee the operations of our Marriott-branded property in Carmel, Indiana. The ideal candidate will have extensive hotel leadership experience, a strong financial background, exceptional guest service skills, and a proven track record of driving revenue growth and operational excellence.

A $10,000 starting bonus and company car are offered to qualified candidates. Marriott hotel management experience is mandatory for this position.

Responsibilities

• Oversee all hotel operations in accordance with organizational standards and objectives.
• Conduct regular meetings and briefings with department heads.
• Ensure compliance with all hotel SOPs, policies, procedures, and service standards.
• Lead key property initiatives, including renovations, capital projects, and service improvements.
• Handle guest concerns and oversee service recovery procedures.
• Develop and execute annual operating budgets, marketing plans, sales strategies, and capital budgets.
• Manage hotel profitability while maintaining high guest satisfaction scores.
• Monitor daily business reports and implement strategies to maximize performance.
• Analyze P&L statements and make data-driven operational decisions.
• Ensure monthly financial forecasts for Rooms, Food & Beverage, and Administration departments are accurate and achieved.
• Maximize room revenue through effective pricing, revenue management, and yield strategies.
• Prepare monthly financial and operational reports for ownership and stakeholders.
• Manage procurement of hotel supplies, equipment, and vendor contracts.
• Participate in recruiting, interviewing, hiring, and developing key management personnel.
• Coordinate daily operations with department heads to ensure seamless service delivery.
• Develop and mentor the executive leadership team and department managers.
• Maintain accountability for departmental performance and guest satisfaction.
• Lead strategic planning and long-term business growth initiatives.
• Ensure successful completion of internal and external audits.
• Support corporate sales efforts, client relations, and business development activities.
• Assist with residential and extended-stay sales initiatives when required.
• Maintain compliance with all legal, safety, health, and fire regulations.
• Safeguard operational quality standards across all departments.

Qualifications

A Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field is required. Advanced hospitality certifications are a plus.

The ideal candidate will have 15-20 years of progressive experience in the hospitality industry, including 5-10 years of experience as a Hotel General Manager or Assistant General Manager, with mandatory Marriott hotel experience.

Skills

• Experience opening, repositioning, or successfully managing hotel properties is preferred.
• Strong leadership and team-building abilities.
• Advanced knowledge of Marriott brand standards and operating procedures.
• Revenue Management and Yield Management expertise.
• Financial management, budgeting, forecasting, and P&L analysis.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making capabilities.
• Knowledge of hotel management systems and Microsoft Office Suite.
• Ability to lead multiple departments and drive operational excellence.

Benefits

• Competitive Salary
• Performance-Based Bonus Opportunities
• Career Growth Opportunities
• Paid Time Off
• Health, Dental, and Vision Benefits
• Professional Development & Training Programs